FAQ

FAQ

How do I find out who my Tenant Coordinator is?

Each property has its own Tenant Coordinator to assist you through the construction and build out process. Your designated Tenant Coordinator can be found on either the property page of your center, or after you log in, on the Project Survey tab of your project page.

Where do I upload my drawing submittals?

Using your unique log in, choose the project to which you will be adding documents.  Once on the project page, navigate to the corresponding tab and click the Upload File button. If you are submitting concept or preliminary drawings, choose to upload on the Preliminary tab, and if submitting final submissions, choose Final drawings Tab.

How do I reset my password?

For your security, you can reset your own password by clicking Log In on the home page and then clicking Forgot Password at the bottom of the log in page. You will then receive an email with a link to reset your password.

I am a General Contractor/Architect/Engineer for a Tenant and need access to the project page. How do I obtain a log in?

For security purposes, you will need to request a log in from our administrative team. You can do this by emailing us at ustcadmin@urw.com or calling 310-893-4767. We will require confirmation from the Tenant prior to adding you to the project to ensure that we maintain security of the project information.

I have logged in but my project is not showing up?

Please email us at ustcadmin@urw.com for an immediate resolution.